Shipping policy
SHIPPING POLICY
Shipping Rates
We currently offer free shipping on all orders to the following regions:
- International (including Belgium, United States, United Kingdom, Germany, France, Canada, Australia, and 37+ other countries)
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery times vary depending on your location:
- European Union: 5-10 business days
- International (outside EU): 5-10 business days
Please note that these are estimated timeframes and actual delivery may vary due to customs processing, local postal services, or other factors beyond our control.
Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
Customs and Import Duties
For international orders outside the EU, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information about potential charges.
Shipping Restrictions
We ship to most countries worldwide. However, there may be certain restrictions based on local regulations. If we cannot ship to your location, we will contact you after you place your order.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at bosbosbos009bos@gmail.com within 7 days of the expected delivery date, and we will work with you to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us at bosbosbos009bos@gmail.com.